Please chose from the Themes below to find an answer to your question:

[1] : Will There be an Update for BAX Boots for viewer 2.0?
[2] : Your Boots look broken specially when zooming out ( skin shows through, holes or lines)
[3] : Where to find the clothing in our Adverts
[4] : Replacement for missing Items
[5] : About Updates Group
[6] : None of the above

Or visit Bax Prestige FAQ & Bax Ankle Boots FAQ


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Will There be an Update for BAX Boots for viewer 2.o?

The BAX Ankle Boots Patent and Suede (sold before 2011- March- 18) and all BAX Prestige Boots (sold before 2011-Apr-20)  have been updated and the new versions are available in the Main-store at the Update Station on the Service Wall.

How to update:

1. Wear your old Boots
2. Get near the Update Station
3. Click on a green Disc at the Update Station and a new pair will be sent to you

IMPORTANT: – Some versions of the BAX Prestige Boots Brown Leather can not be updated by the Update Station. If you try to upgrade them you will get a notice: “No updateable Items were found…”. Do not try to upgrade again because at some point the update station will lock you out from upgrading.

If you need an upgrade for the Brown Leather Boots, please ask a CSR in the store or register a request for service at the Service Terminal.


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The Boots look broken specially when zooming out (Skin shows through, lines or holes)

LODDebugging LOD – makes your boots look their best
Sculpted prims can look distorted without the correct settings in your viewer at a distance.
Many customers have the issue when they zoom out .

This is an Issue of the SL viewer showing Objects in a distance with less detail. Try fixing in Preferences-Graphics Tab first, check the custom box, under Mesh Detail -> pull the slider named Objects fully to the right. This should be sufficient for regular purposes. Wearing the Alpha Mask, now avilable for all BAX Boots models, also helps to solve this problem. High detailed close ups (ctrl-0) zooming, however requires latest hardware and further upscaling of SL’s viewer settings.

If you havent known about this powerful feature for taking photographs, check it out! ctrl-0 zooms in (telephoto), ctrl-8 zooms out (wide angle lens) , ctrl-9 resets to the normal field of view. Things look less bulged and distorted when zooming in and especially portraits look better with that.) More so than the boots, small prims like jewelery will suffer from low Level-Of-Detail settings.

Here is how you can make sure your Bax boots (and other things) look good all the time!

Debugging LOD
LOD-2Debugging your LOD settings is something that will force all your sculpties to keep their correct shape. This is how to do it:

1. Show the “Advanced” menu with Ctrl-Alt-D, or Opt-Ctrl-D on a Mac.
2. Select “debug settings” near the bottom.
3. In the blank space, copy and paste the word:


4. The preferences slider range sets this value between 0 and 2, set it to 4-5 here to get all your prims looking great. Then close the window.

NOTE: Unlike increasing your draw distance, this will NOT create much more lagg for yourself or none for those around you! And it will improve the look of all objects.


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What items of other Designers are used in your adverts?

You can check at our Flickr group where most of the current AD’s in our store are to be found click on the image and you will find the credits (Designers/ shop names) below.

The white/ yellow dress and the studded collar are by “Eaters Coma“, Jacket by LeLutka. Main-store Location Eaters Coma.
Photography by SerinaJane Loon.
BAX Prestige Boots zebra- worn in sleeve down style.
Copyright © Bax Coen Designs 2012. All rights reserved.


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Replacement for missing Items

You can get replacements for missing or damaged No-Transfer Items. Please send an IM to Bax Coen including the transaction number, name of the item and date of purchase. Allow up to 48 hours to follow up on your case. If you haven’t heard back by then please try contacting her again. Apologies for any inconvenience.


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Update Groups

You like to stay connected and be the first to hear about new releases, receive “Store Credit” with each purchase and get Discounts on brand new releases? Join our Bax’s Boots Promotion & Updates VIP-Group. If you would just like the latest updates or have no Group space left the Subscrib-O-matic Group (<-no group space required) is the choice for you. Panels to subscribe are at the Main- Store entrance (Info -triangle) or in the center of the Store at the Service Wall.


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None of the above

Still have an open question? Try Bax ‘Prestige’ FAQ & Bax Ankle Boots FAQ.
At our Main-store you can direct your question to a BAX Customer Service Representative (CSR). Register a request at the Service Terminal if no Staff is present during your visit or feel free to use the Suggestion Box (leave a Note-card) should this suit your needs.

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One Response to “BAX FAQ”

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